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"Success is walking from failure to failure with no loss of enthusiasm"
Winston Churchill

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Shipping & Trading Shipping & Trading

Overview

The Shipping and Trading industries’ main challenge is the management of a culturally diverse workforce with different backgrounds, practices and values. Managing diversity means addressing situations such as interpersonal conflicts and team communication issues, especially in remote management.
Diversity management in multicultural organizations requires a cultural transformation at times, in order to build a strong corporate culture, cross-cultural communication procedures and common values, which shall enhance team work and performance management.
Technology keeps advancing thus, the protection of personal data and sensitive business information is crucial. Cooperation between Human Resources Departments and Information Technology experts is needed now more than ever, to raise awareness and train people.

Services

Consulting, Personalized Advice, Training and Coaching

Learning opportunities through group interaction, discussions and role play, help improving communication skills, individual and team performance, as well as leadership styles. When the workplace is an open door for sharing thoughts and encouraging initiatives, it impacts positively on business results and your Organization’s long term success. Jack Welch has a wonderful quote in this respect: “Giving people self-confidence is by far the most important thing that I can do. Because then they will act”.

The value of my advice combined with training will benefit your Organization and generate instant and progressive results, such as: 

  • Promote conversations, discussion and collaboration in the workplace;
  • Improve communication skills, team integration and resilience;
  • Develop your people’s soft skills and engage them to go beyond their current potential;
  • Promote values such as business ethics, integrity and compassion;
  • Increase performance and strategic objectives achievement.

Furthermore, you will have the opportunity to diagnose your current outdated and long processes, in order for you to:

  • Save cost at various levels;
  • Generate substantial results;
  • Satisfy and retain your customers;
  • Transform your organizational culture;
  • Develop values-based leadership;
  • Become a values-based Organization.

Through the assessment of your organizational performance and Human Capital engagement, you and I are able to identify the obstacles that keep your Firm from reaching greater achievement and improving business results.
As an Organization, you regularly need external advice and specific expertise related to your strategic objectives, your goals, your corporate culture, your communication strategy and your leadership direction.

I would be happy to hear from you and discuss further the exceptional value I can deliver to you.
You may contact me any time via my LinkedIn or email and I will be pleased to assist you.

Areas of expertise – Consultancy, Advice and Training

  • Change Management
  • Constructive Feedback and Performance Management System
  • Corporate Culture and Organizational Values
  • Corporate Values Assessment and Cultural Transformation
  • Cross-Cultural Communication and Communication Styles
  • Differences, Perceptions and Conflict Resolution
  • Engagement, Motivation and Business Results
  • Interview, Selection and Onboarding Process
  • Leadership Development and Strategy
  • Managing Stress in the Workplace
  • Protection of Personal and Business Data
  • Public Speaking and Business Presentations
  • Resilience and Contingency Planning
  • Safeguarding Ethics in the Workplace
  • Strategic Objectives, Goals Setting and Performance Management
  • Teamwork, Team Building and Delegation
  • Time Management
  • Vision, Mission, Values and Behaviours

In their paper “Transforming Culture in larger Organizations”, Tor Eneroth and Ashley Munday provide a clear description of the cultural transformation roadmap and outcome:
“Cultures like these are not created overnight. They aren’t formed by policy, procedure and measuring KPIs. High performing cultures have values alignment, mission alignment and low levels of fear. These are cultures where employees are able to bring their beliefs and values to work and where there’s a shared view, throughout the organisation, that they have the right culture to be high performing”.

I would be happy to hear from you and discuss further the exceptional value I can deliver to you.
You may contact me any time via my LinkedIn or email and I will be pleased to assist you.

Cultural Transformation Tools® or CTT

View herein my CTT Practitioner Diploma

“Progress is impossible without change, and those who cannot change their minds cannot change anything” – George Bernard Shaw

Engaged and inspired by culture throughout my experience, I became a CTT Practitioner in 2015, accredited to interpret and use the CTT Models and Tools. As a Member of the global CTT Community network, I share experiences and discuss case studies with my fellow Change and Transformational Agents around the world.
This is a great opportunity for you to partner with a Certified Consultant who will guide you throughout your Cultural Transformation journey.

WHAT IS CTT?

Created by Richard Barrett, an internationally recognized Author, Consultant and keynote Speaker on Corporate Culture and Values-Based Leadership, the Cultural Transformation Tools® (CTT) have been used to map the values of thousands of organizations and leaders in over 90 countries in their transformational journeys.
Measurement matters and what gets measured gets managed and done. The Cultural Transformation Tools® are powerful metrics that enable Leaders to actively measure and manage the culture of their teams, leaders and the Organization as a whole. This is one of the most detailed and comprehensive cultural diagnostics and values assessment instruments available.  

WHY VALUES ARE IMPORTANT?

Each person is driven consciously or unconsciously by its own set of values, thus, our decisions and emotional drivers reflect our values. “Individuals express their values through their personal behaviours; organizations express their values through their cultural behaviours” – Richard Barrett, Pleuntje van Meer.

WHY SHOULD YOUR ORGANIZATION INVEST IN CULTURE?

The reason is simple: by building a high-performance culture, “you will increase profits, attract and keep talented people, build brand loyalty and a resilient, sustainable company”.
Once you chose your values as an Organization, you embed these in every behaviour, policy, procedure, system and goals.  “The culture of an organization defines who you are and what you stand for. Vibrant cultures are values-driven, mission-focused and vision-guided”.

HOW DOES CULTURE IMPACT YOUR ORGANIZATIONAL PERFORMANCE AND CUSTOMER SATISFACTION?

Here is the critical equation:

  • Values and behaviours drive culture.
  • Culture drives employee fulfilment.
  • Employee fulfilment drives mission.
  • The Mission drives customer satisfaction.

Therefore and based on values mapping of over 2000 institutions in more than 60 countries, “Values-driven organizations are the most successful organizations on the planet” – Richard Barrett, Pleuntje van Meer.

HOW CAN YOU BECOME A VALUES-DRIVEN ORGANIZATION?

With my CTT accreditation and knowledge, I can provide and interpret the CTT Tools and Models as follows:

1) Assessments:

  • Cultural Values Assessment and report for your Organization;
  • Team Values Assessment and report;
  • Individual Values Assessment and report;
  • Leadership Values Assessment and a Leadership Development Report for Individuals as well as for Groups;
  • Cultural Entropy of your Organization by determining the degree of dysfunction (friction and frustration) that is generated by the self-serving people;
  • Employee Engagement, Culture & Strategy, Culture & Brand, Culture & Performance, combined with results and action plan towards a cultural transformation process.

2) Workshops:

  • Personal Leadership with emphasis on Leading Oneself, Leading a Team and Leading an Organization;
  • Culture, attitude and behaviours;
  • Dialogue and Teamwork;
  • Mindset and Awareness;
  • Individual and organizational transformation;
  • Vision and Mission statements and related behaviours;
  • The Seven Levels of Personal Consciousness;
  • The Seven Levels of Organizational Consciousness;
  • Train the Trainer – coach the Leader then the top Managers who shall in turn train their own team.

3) Cultural Meetings and Brainstorming:

  • Choosing Values and developing related behaviour statements;
  • Dialogue tools to promote a values-driven Organization, open communication and leadership development.

WHAT ARE THE RESULTS OF A CULTURAL TRANSFORMATION PROCESS?

“If you get the culture right, most of the other stuff will just take care of itself” – Tony Hsieh, CEO of Zappos.com

Taking culture seriously has a tremendous impact on your Organization’s bottom line!

Internally:

  • The creation of a core and shared set of values and one identity;
  • Trust in relationships at all levels of the Organization;
  • Meaningful team meetings and collaboration;
  • Leadership transformation and development;
  • Resilience in difficult times;
  • High levels of employee satisfaction and wellbeing;
  • Alignment of the organizational structures and processes;
  • Realization and fulfilment of a business strategy and strategic objectives;
  • Improvement in projects and services. 

Externally:

  • A growing customer focus and integrity;
  • An increase in customer satisfaction;
  • An increase in your competitive advantage by aligning strategy with people and culture;
  • Transformation of your Organization from lack of vision, fear and internal competition, into a culture of core values, shared vision, leadership development and focus on customer satisfaction;
  • A resilient, sustainable Organization.

I would be happy to hear from you and discuss further the exceptional value I can deliver to you.
You may contact me any time via my LinkedIn or email and I will be pleased to assist you.

Testimonials

Testimonial related to the panel discussion: "Shipping: an industry of Passion, Knowledge and Experience - Part One"


"Dear Muriel, let me congratulate and thank you for an amazing event. The panel was par excellence, our Shipping Minister stayed ALL the time and we all had great discussions and EVERYBODY went home with some thoughts about Shipping and our YOUNGSTERS."

CAPTAIN EBERHARD KOCH

Chairman, CEO & Partner

Oesterreichischer Lloyd Shipping Group

Testimonial related to the panel discussion: "Shipping: an industry of Passion, Knowledge and Experience - Part One"


"A great panel for young people from young people. I am sure the participants enjoyed it greatly especially the Q&A session where so many people took the floor. A great must for the Shipping community; it has to be a yearly event."

ANDREAS I. CHRYSOSTOMOU

Former Director

Department of Merchant Shipping

Testimonial related to the panel discussion: "Shipping: an industry of Passion, Knowledge and Experience - Part One"


"It goes without say that such an initiative can only have a very positive effect on all involved in the Maritime industry. Not only do we realize the importance of educating the younger generations but also the importance of having the opportunity to exchange ideas, listen to experiences and identify where we can improve. It was with much interest that I listened to the panellists’ stories of how they initially got involved with the Maritime industry, their dedication and sacrifices made truly impressed me as it shows the love that this industry demands. I felt the Q&A was done in such a way that allowed everyone to participate, from the Minister to the maritime students. I believe it was an opportunity to stress many issues, the major one being the need for more education on the Maritime industry."

LIA PAPAIACOVOU

General Manager

Shiphold Ltd

Testimonial related to a workshop in Athens:


“Living in a country which is being disassembled economically and psychologically affecting its people and while running a developing bunker broker service company in a changing Shipping industry, I have often wanted to observe a seminar to learn how to cope under high stress and volatile life conditions. Muriel Matta covered this for me with her workshop delivered in Athens and called “Workplace Challenges”.
Very insightful with practical exercises that made us think and also have fun at the same time. Muriel is alive and kicking!  She made us feel special and drew out talents we probably didn’t realize or forgot we had.
There were several exercises and the one I loved the most was the one about working in a team. The improvisation we had to do, last minute brought excitement which turned to enthusiasm and encouragement ultimately to be the best we can be. I am very happy I decided to attend Muriel’s workshop!”

IRENE NOTIAS

Director

Prime Petroleum Services

Testimonial related to the workshop: "Our Teamwork"


"The workshop has been well prepared and presented. The topics included well spotted the points and issues everyone needed to listen and wonder about themselves for their daily work in order to be more efficient, organised and successful. Muriel is a very inspirational and enthusiastic person who knows very well the ways to pass on knowledge to others as well as to make them discover on their own their strengths and what makes them unique to be better. Such workshop helped on team spirit and how people should work together for the best of their company.
We are looking forward to attend the next event presented by Maravilhosa."

ANDREAS CHRISTOPHIDES

General Manager

Dememarine Services

Testimonial related to the workshop: "Our Teamwork"


"This was a very insightful experience. I have attended the mini-workshop which was very well organized but above all it was fun! I would highly recommend the Workshop to anyone who is interested in improving the relationships between their coworkers and growing their business opportunities. Would gladly attend any future events."

CHRISTOFOROS ASIMENOS

Combijet

Testimonial related to the workshop: "Our Teamwork"


"Your workshop has rejuvenated us. The enthusiasm you shared and the experience you brought was truly an inspiration."

NICOLAS MOUSOUROS

Demetriades Group

Testimonial related to the workshop: "Our Teamwork"


"Muriel did an excellent job of getting everyone involved. We have an extremely diverse team. With that in mind, I wasn't sure what kind of plan we could come up with that would be both beneficial and interesting to everyone. It seemed effortless for Muriel. From the ice-breaker to the closing, Muriel had us totally engaged."

KATRINA KENDREW

Dememarine Services

Testimonial related to the workshop: "Our Teamwork"


"This was a very good exercise for our Group as sometimes, we lose focus on the big picture, based on our daily schedules. I would recommend Maravilhosa to anyone looking for this type of workshop.  Thank you Muriel for a fun as well as educational time."

ATHOS KASINOS

Combijet

Testimonial related to the workshop: "Our Teamwork"


"Thank you for an amazing team building workshop which was full of fun, team bonding, challenges and will be of benefit to us all into the future. It was so well organized and kept us engaged until the end. I would have no hesitation in joining another workshop with Maravilhosa."

EVRIPIDES KYRIAKOU

Dememarine Services

Testimonial related to the workshop: "Our Teamwork"


"Thanks for a creative workshop. I found the workshop very useful in terms of pointing me in the right direction and I feel I now have a basis for how to move forward."  

ELENA PAVLOU

Demetriades Group

Testimonial related to the workshop: "Our Teamwork"


"Worthwhile. Muriel is knowledgeable and I learned stuff about social behavior that I didn’t know. The content was engaging. It was interactive and the speaker welcomed contributions from the participants. A good session."

SAVVAS CLEOVOULOU

Demetriades Group

Testimonial related to the panel discussion: "Shipping: an industry of Passion, Knowledge and Experience - Part Two"


"My deepest congratulations for a fantastic and well organized event. Very inspiring. All the best for the future."

DR. CHRISTOS ATALIANIS

Senior Marine Surveyor

Department of Merchant Shipping

Testimonial related to the panel discussion: "Shipping: an industry of Passion, Knowledge and Experience - Part Two"


“As the theme of the panel discussion indicated, Shipping being all about Passion, Knowledge and Experience, Maravilhosa nailed it! Muriel expertly managed to combine these three aspects in a free flowing and open dialogue between the experts, the academics, the government and students by sharing real-life stories, provocative thoughts and forward thinking proposals. Muriel’s passion and enthusiasm attracted a number of participants never seen before in such events.
This is only the second panel discussion on shipping organised by Maravilhosa but it has already been established as an important event on the shipping calendar, not to be missed. It was certainly worth attending and already looking forward to the next one.”

NICOS PANERAS

CFO

Intership Navigation Co. Ltd

Testimonial related to the panel discussion: "Shipping: an industry of Passion, Knowledge and Experience - Part Two"


"I would like to congratulate you on the wonderful success of the event. I had a chat with a number of people over the cocktail and everybody was positively impressed with your professional and outstanding organisational skills - everything was soooo PERFECT! I am sincerely happy and proud of you! My best-best wishes to your further career achievements, which I am sure will be more than many!"

LIUDMILA BOZHEDOMOVA

Deputy Head

ARETI International Group of Companies

Testimonial related to the panel discussion: "Shipping: an industry of Passion, Knowledge and Experience - Part Two"


"I want to congratulate you for an impeccably organized event in every sense of the way! I AM TRULLY PROUD OF YOU! It’s been a very long time since I saw a room so packed up, especially with a younger audience, in a privately organized event such as yours.  You have managed to infiltrate and pass your own enthusiasm and passion and that’s a great achievement by far!"

ELENA LOUROUTZIATI

Deputy General Manager

Tamoil Overseas Limited

Testimonial related to the panel discussion: "Shipping: an industry of Passion, Knowledge and Experience - Part Two"


"It was a very interesting and well organised event. I believe that it well met its purpose to help people understand the challenges, the business and career opportunities as well as the prospects within the Shipping industry … not to mention an excellent networking that followed. I really look forward to the next one!" 

CHRISTOS VASSILIOU

Head of Technology & Business Solutions

OneNovation | One Group

Testimonial related to the panel discussion: "Shipping: an industry of Passion, Knowledge and Experience - Part Two"


“Everything was organised and conducted in an exceptionally high level of professionalism.  From the idea conception, content, panellists, knowledge gained and the high level of participation. This panel discussion can only be interpreted as a great success, not only for Maravilhosa and Muriel Matta, but also for the Cyprus shipping industry in general.“

MELINA PYRGOU

Director

Pyrgou Vakis Law Firm