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"If a man empties his purse into his head, no man can take it away from him. An investment in knowledge always pays the best interest"
Ben Franklin

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Leisure Leisure

Overview

The success of the Leisure industry is more or less influenced by the country’s tourism strategy and the seasons related to its business.
Human Resources Management professionals in Leisure organizations have to race against time to hire long term employees and a seasonal workforce, train them to perform on a very short term, in order to achieve fast results. Service quality, communication skills and customers preferences are factors that impact the Leisure industry and affect the achievement of planned results.
Multicultural environments remain a challenge for Human Resources professionals, with issues like conflict resolution, communication skills, stress management and customer satisfaction.
Training people is an integral part of the competitive advantage of every Organization, in every industry.

Services

Consulting, Personalized Advice, Training and Coaching

Our business strategy is constantly changing, in line with the economical, social and political / regional developments around us. As we cannot ignore the environment in which we are working, we need to keep developing ourselves and our leaders, in order to sustain our organizations.
Matters related to communication styles, workplace behaviour, change management and performance management, can affect your employees’ engagement and loyalty, and impact directly on your business results. It is always a challenge for businesses to tackle leadership development, team building, teamwork, communication improvement and conflict resolution in local and multicultural environments.

The value of my advice combined with training will benefit your Organization and generate instant and progressive results, such as: 

  • Promote conversations, discussion and collaboration in the workplace;
  • Improve communication skills, team integration and resilience;
  • Develop your people’s soft skills and engage them to go beyond their current potential;
  • Promote values such as business ethics, integrity and compassion;
  • Increase performance and strategic objectives achievement.

Furthermore, you will have the opportunity to diagnose your current outdated and long processes, in order for you to:

  • Save cost at various levels;
  • Generate substantial results;
  • Satisfy and retain your customers;
  • Transform your organizational culture;
  • Develop values-based leadership;
  • Become a values-based Organization.

Success is not a spontaneous act. It cannot be limited to a business deal nor defined by a sustainable income. Remaining successful is a strategy. While your business is growing and you are seeking more results, there are always challenges pertaining to your Human Resources Management strategy and corporate culture.
Our businesses are run by people who are identified as the internal customer. If our internal customers are not engaged with passion and commitment, how do we plan to retain our external customers?

I would be happy to hear from you and discuss further the exceptional value I can deliver to you.
You may contact me any time via my LinkedIn or email and I will be pleased to assist you.

Areas of expertise – Consultancy, Advice and Training

  • Change Management
  • Constructive Feedback and Performance Management System
  • Corporate Culture and Organizational Values
  • Corporate Values Assessment and Cultural Transformation
  • Cross-Cultural Communication and Communication Styles
  • Differences, Perceptions and Conflict Resolution
  • Engagement, Motivation and Business Results
  • Interview, Selection and Onboarding Process
  • Leadership Development and Strategy
  • Managing Stress in the Workplace
  • Protection of Personal and Business Data
  • Public Speaking and Business Presentations
  • Resilience and Contingency Planning
  • Safeguarding Ethics in the Workplace
  • Strategic Objectives, Goals Setting and Performance Management
  • Teamwork, Team Building and Delegation
  • Time Management
  • Vision, Mission, Values and Behaviours

CFO asks CEO: “What happens if we invest in developing our people and then they leave us?”
CEO: “What happens if we don’t, and they stay?”

The above dialogue has been circulating for some time, to emphasize the value of training. Continuous learning and acquiring skills impact on organizations’ bottom line. Sharing knowledge with people around you and developing them, enable you to take on more responsibilities and challenges, so you can make a difference.

“The greatest happiness is to transform one’s feelings into action” – Madame de Stael.

 

I would be happy to hear from you and discuss further the exceptional value I can deliver to you.
You may contact me any time via my LinkedIn or email and I will be pleased to assist you.

Cultural Transformation Tools® or CTT

View herein my CTT Practitioner Diploma

“Progress is impossible without change, and those who cannot change their minds cannot change anything” – George Bernard Shaw

Engaged and inspired by culture throughout my experience, I became a CTT Practitioner in 2015, accredited to interpret and use the CTT Models and Tools. As a Member of the global CTT Community network, I share experiences and discuss case studies with my fellow Change and Transformational Agents around the world.
This is a great opportunity for you to partner with a Certified Consultant who will guide you throughout your Cultural Transformation journey.

WHAT IS CTT?

Created by Richard Barrett, an internationally recognized Author, Consultant and keynote Speaker on Corporate Culture and Values-Based Leadership, the Cultural Transformation Tools® (CTT) have been used to map the values of thousands of organizations and leaders in over 90 countries in their transformational journeys.
Measurement matters and what gets measured gets managed and done. The Cultural Transformation Tools® are powerful metrics that enable Leaders to actively measure and manage the culture of their teams, leaders and the Organization as a whole. This is one of the most detailed and comprehensive cultural diagnostics and values assessment instruments available.  

WHY VALUES ARE IMPORTANT?

Each person is driven consciously or unconsciously by its own set of values, thus, our decisions and emotional drivers reflect our values. “Individuals express their values through their personal behaviours; organizations express their values through their cultural behaviours” – Richard Barrett, Pleuntje van Meer.

WHY SHOULD YOUR ORGANIZATION INVEST IN CULTURE?

The reason is simple: by building a high-performance culture, “you will increase profits, attract and keep talented people, build brand loyalty and a resilient, sustainable company”.
Once you chose your values as an Organization, you embed these in every behaviour, policy, procedure, system and goals.  “The culture of an organization defines who you are and what you stand for. Vibrant cultures are values-driven, mission-focused and vision-guided”.

HOW DOES CULTURE IMPACT YOUR ORGANIZATIONAL PERFORMANCE AND CUSTOMER SATISFACTION?

Here is the critical equation:

  • Values and behaviours drive culture.
  • Culture drives employee fulfilment.
  • Employee fulfilment drives mission.
  • The Mission drives customer satisfaction.

Therefore and based on values mapping of over 2000 institutions in more than 60 countries, “Values-driven organizations are the most successful organizations on the planet” – Richard Barrett, Pleuntje van Meer.

HOW CAN YOU BECOME A VALUES-DRIVEN ORGANIZATION?

With my CTT accreditation and knowledge, I can provide and interpret the CTT Tools and Models as follows:

1) Assessments:

  • Cultural Values Assessment and report for your Organization;
  • Team Values Assessment and report;
  • Individual Values Assessment and report;
  • Leadership Values Assessment and a Leadership Development Report for Individuals as well as for Groups;
  • Cultural Entropy of your Organization by determining the degree of dysfunction (friction and frustration) that is generated by the self-serving people;
  • Employee Engagement, Culture & Strategy, Culture & Brand, Culture & Performance, combined with results and action plan towards a cultural transformation process.

2) Workshops:

  • Personal Leadership with emphasis on Leading Oneself, Leading a Team and Leading an Organization;
  • Culture, attitude and behaviours;
  • Dialogue and Teamwork;
  • Mindset and Awareness;
  • Individual and organizational transformation;
  • Vision and Mission statements and related behaviours;
  • The Seven Levels of Personal Consciousness;
  • The Seven Levels of Organizational Consciousness;
  • Train the Trainer – coach the Leader then the top Managers who shall in turn train their own team.

3) Cultural Meetings and Brainstorming:

  • Choosing Values and developing related behaviour statements;
  • Dialogue tools to promote a values-driven Organization, open communication and leadership development.

WHAT ARE THE RESULTS OF A CULTURAL TRANSFORMATION PROCESS?

“If you get the culture right, most of the other stuff will just take care of itself” – Tony Hsieh, CEO of Zappos.com

Taking culture seriously has a tremendous impact on your Organization’s bottom line!

Internally:

  • The creation of a core and shared set of values and one identity;
  • Trust in relationships at all levels of the Organization;
  • Meaningful team meetings and collaboration;
  • Leadership transformation and development;
  • Resilience in difficult times;
  • High levels of employee satisfaction and wellbeing;
  • Alignment of the organizational structures and processes;
  • Realization and fulfilment of a business strategy and strategic objectives;
  • Improvement in projects and services. 

Externally:

  • A growing customer focus and integrity;
  • An increase in customer satisfaction;
  • An increase in your competitive advantage by aligning strategy with people and culture;
  • Transformation of your Organization from lack of vision, fear and internal competition, into a culture of core values, shared vision, leadership development and focus on customer satisfaction;
  • A resilient, sustainable Organization.

I would be happy to hear from you and discuss further the exceptional value I can deliver to you.
You may contact me any time via my LinkedIn or email and I will be pleased to assist you.